Privacy Policy

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• • Name, email address, and phone number
• • Business information (company name, address, industry)
• • Payment information (processed securely by third-party providers)
• • Profile information and preferences
• • Communications with our support team

2.2 Business Data

When you use SmartSell, we collect and process business data you input into the platform:

• • Product and inventory information
• • Sales and transaction data
• • Customer information you choose to store
• • Employee and user management data
• • Financial and reporting data

2.3 Technical Information

We automatically collect certain technical information when you use our services:

• • IP address and device information
• • Browser type and version
• • Operating system and platform details
• • Usage patterns and feature interactions
• • Log files and error reports
• • Cookies and similar tracking technologies

3.1 Service Provision

We use your information to:

• • Provide and maintain the SmartSell platform
• • Process transactions and manage subscriptions
• • Enable multi-business and multi-user functionality
• • Synchronize data across devices and locations
• • Provide customer support and technical assistance

3.2 Communication

• • Send service-related notifications and updates
• • Respond to your inquiries and support requests
• • Send marketing communications (with your consent)
• • Notify you of important changes to our services

3.3 Improvement and Analytics

• • Analyze usage patterns to improve our services
• • Develop new features and functionality
• • Monitor and ensure service security and performance
• • Generate aggregated and anonymized analytics

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting providers, and customer support tools. These providers are contractually bound to protect your information.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.

5.1 Security Measures

We implement comprehensive security measures to protect your information:

• • End-to-end encryption for data transmission
• • Encrypted data storage with industry-standard protocols
• • Multi-factor authentication options
• • Regular security audits and penetration testing
• • Employee access controls and security training
• • Continuous monitoring for security threats

5.2 Data Breach Response

In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate steps to contain the breach and prevent further unauthorized access.

7.1 Access and Portability

You have the right to access your personal information and request a copy of your data in a portable format. You can export most of your business data directly from the SmartSell platform.

7.2 Correction and Updates

You can update your personal information and business data through your account settings. For assistance with data corrections, contact our support team.

7.3 Deletion

You may request deletion of your personal information. Note that some information may need to be retained for legal or legitimate business purposes.

7.4 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or updating your communication preferences in your account.

9.1 Types of Cookies

We use the following types of cookies:

• • Essential cookies: Required for basic platform functionality
• • Performance cookies: Help us analyze usage and improve performance
• • Functional cookies: Remember your preferences and settings
• • Analytics cookies: Provide insights into user behavior (anonymized)

9.2 Cookie Management

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our platform.