Billing & Payments

Managing your billing information and payments

Billing & Payment Management

Learn how to manage your billing information, view invoices, update payment methods, and handle billing-related issues for your SmartSell subscription.

What You'll Learn

  • • How to view and manage billing information
  • • Adding and updating payment methods
  • • Downloading invoices and receipts
  • • Understanding billing cycles and charges
  • • Handling failed payments and account issues

Accessing Billing Information

View and manage your billing details from your business dashboard:

  1. 1
    Navigate to Business Settings

    Go to the business you want to manage billing for

  2. 2
    Click 'Billing & Subscription'

    This opens your billing dashboard

  3. 3
    View current plan and usage

    See your subscription details and current month's usage

Payment Methods

SmartSell accepts several payment methods for your subscription:

💳 Credit/Debit Cards

  • • Visa and Mastercard accepted
  • • Automatic monthly billing
  • • Secure encrypted processing
  • • International cards welcome

📱 Mobile Money

  • • MTN Mobile Money
  • • Airtel Money
  • • Orange Money
  • • Other regional providers

🏦 Bank Transfers

For Enterprise customers or large payments:

  • • Direct bank transfers accepted
  • • Invoice-based billing available
  • • Contact support for setup
  • • Custom payment terms negotiable

Managing Payment Methods

Add, update, or remove payment methods for your subscriptions:

Adding a New Payment Method

  1. 1. Go to Billing & Subscription → Payment Methods
  2. 2. Click 'Add Payment Method'
  3. 3. Enter card details or select mobile money
  4. 4. Verify with small test charge
  5. 5. Set as primary if desired

Updating Existing Methods

  1. 1. Find the payment method in your list
  2. 2. Click 'Edit' next to the method
  3. 3. Update expiry dates or billing address
  4. 4. Save changes

Invoice Management

Access your billing history and download invoices:

Downloading Invoices

  1. 1. Go to Billing & Subscription → Invoice History
  2. 2. Find the invoice you need
  3. 3. Click 'Download PDF' or 'Email Invoice'
  4. 4. Use for accounting or expense reports

Handling Payment Issues

What to do if you encounter billing problems:

Failed Payment

If your payment fails:

  • • Check card expiry date and available balance
  • • Update payment method if needed
  • • Retry payment from billing dashboard
  • • Contact support if issues persist
Account Suspension

If payment issues aren't resolved:

  • • Account may be suspended after 7 days
  • • Data is preserved for 30 days
  • • Update payment to restore access
  • • Contact support for payment plan options

Common Questions

Can I get a refund?

We offer prorated refunds for downgrades and 30-day refunds for new subscriptions if you're not satisfied. Contact our support team to discuss your specific situation.

Do you offer discounts?

Yes! We offer annual billing discounts (2 months free), non-profit discounts, and volume discounts for multiple businesses. Contact sales for custom pricing.

What currencies do you accept?

We accept payments in USD, EUR, and major African currencies including NGN, KES, GHS, and ZAR. Currency depends on your business location.

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